Self-paced online education

Growth

Take a closer look at the patient experience and business performance to evaluate how your clinic could grow responsibly.

The full course

All 6 modules of Growth, 12 learning hours, with 12 months of access.

£95

Add full course

What the course covers

Every module below is included in the one course price.

Check entry requirements

1. Patient Journey, Experience and Retention
Review the patient journey from enquiry to aftercare, including service recovery and appropriate long-term plans.
Included in the £95 course
What you will study · 3 lessons
1. The journey from enquiry to aftercare
2. Follow-up, reviews, complaints and service recovery
3. Long-term plans without inappropriate selling
Choose this course
2. Ethical Consultation Conversion
Explain value and options, respond without pressure and recognise when no treatment is appropriate.
Included in the £95 course
What you will study · 3 lessons
1. Explaining value and options clearly
2. Managing objections without pressure
3. Knowing when no treatment is the right outcome
Choose this course
3. CRM, Email Marketing and Community
Understand marketing consent, segmentation, educational newsletters and recall systems with professional boundaries.
Included in the £95 course
What you will study · 3 lessons
1. Marketing consent and segmentation
2. Educational newsletters and recall systems
3. Measuring performance and maintaining boundaries
Choose this course
4. Measuring Performance and Improving the Business
Interpret capacity, diary quality, pricing indicators and outcome data to guide practical improvement.
Included in the £95 course
What you will study · 3 lessons
1. KPIs, capacity and diary quality
2. Pricing review indicators and outcome data
3. Audit as practical quality improvement
Choose this course
5. Treatment Expansion, Equipment and Business Resilience
Evaluate treatment expansion and equipment purchases alongside continuity planning and responsible growth.
Included in the £95 course
What you will study · 3 lessons
1. Evaluating new treatments and equipment purchases
2. Business continuity, sickness cover and emergency closure planning
3. Sustainability and responsible growth
Choose this course
6. Scaling, Premises, People and Leadership
Explore premises moves, employment, contracting, delegation and leadership as a clinic grows.
Included in the £95 course
What you will study · 3 lessons
1. Moving premises and operational readiness
2. Employing, contracting, delegation and supervision
3. Leadership, resilience and strategic planning
Choose this course

Learning hours and certification

12 hours of structured learning across the complete subject. A course certificate requires completed learning, a passed final theory assessment and a submitted evaluation. Individual module completion certificates are separate.

ECHO is CPDUK Member Organisation 50537. Membership does not mean individual courses are accredited, and theory certificates do not certify practical competence.

Assessment and certification

Before you choose

All prices include VAT. Review your selection and total before payment. If you would like help choosing, ask us about your options.

Ask about this subject Try a lesson first

Online theory includes 12 months of access. Practical training and mentorship are separate.

The full course

What the course covers

1. Patient Journey, Experience and Retention

2. Ethical Consultation Conversion

3. CRM, Email Marketing and Community

4. Measuring Performance and Improving the Business

5. Treatment Expansion, Equipment and Business Resilience

6. Scaling, Premises, People and Leadership

Learning hours and certification

Before you choose

Begin your learning with ECHO